“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker

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Recently I had to take ‘Scarlett’ in for a check up. Primarily, I just wanted to have an unfortunate scratch taken care of. It happened to be a crisp, fall Friday and I had a few errands to run. I needed a loaner car for the day. There just happened to be a couple. One of them caught my eye though… A midnight blue Tesla roadster. I had heard that the service centers were now incorporating them as loaner vehicles. It seemed too good to to be true. Continue reading

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